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Frequently asked question

What is Pan Pacific Privileges programme?

Who can join the Pan Pacific Privileges membership?

How do I enrol as a member?

Is there an enrolment fee?

How do I earn Pan Pacific Privileges points?

How do I redeem points?

Can I transfer my benefits or points to a family member or friends?

Is there an expiry date to the Pan Pacific Privileges membership and points?

What will happen to my points if my membership expires?

How do I qualify for the Prestige membership?

Can I use my Pan Pacific Privileges card at any other Pan Pacific properties?

Where can I earn points, which are the participating outlets or facility?


What is Pan Pacific Privileges programme?
Pan Pacific Privileges is a loyalty programme designed to reward and recognise the hotel's frequent diners. Points are awarded based on dining spend and redeemable for rewards featured on the website.

Who can join the Pan Pacific Privileges membership?
The membership is open to any person aged above 21 years. Any local or overseas diner at Pan Pacific Singapore can enrol for the programme. By signing up as a member, it is deemed that express consent has been given to receive electronic communications on latest news, statement and promotions.

How do I enrol as a member?
Simply register here to gain instant access to the members' benefits and rewards..

Is there an enrolment fee?
There is no enrolment fee for Premium membership. For an instant Prestige membership, a SGD 888 fee applies.

How do I earn Pan Pacific Privileges points?
Once enrolled, you will receive your membership number immediately via the registered email. Simply quote the number during reservation and at the point of bill settlement in order for points to be awarded.

You will receive your membership card to the registered mailing address within 30 days upon successful enrolment.

Points are not earned for taxes, service charges, Pacific Dollars, redemptions, selected promotions, flower shop, any certificate, vouchers, discounts, breakfasts, tobacco, banquets (20 persons and above), 10 at Claymore (Pan Pacific Orchard), Programme and Merchant Partners, in-room dining, mini-bar, weddings and catering-related dining.

Can I transfer my benefits or points to a family member or friend?
Pan Pacific Privileges' membership cards, accounts, benefits and points are non-transferable. The benefits are exclusively tailored for the members except for the "Privileged Room Rates", the "Book a second room at 50% off" benefits and selected redeemed rewards which are transferable with authorised documentation.

Is there an expiry date of the Pan Pacific Privileges membership and points?
Membership is valid for 12 months upon successful enrolment.

Premium membership and points will remain active with a minimum of three visits at any participating restaurants and bars within the membership term.

Prestige members need to accumulate SGD3,888 (exclusive of service charge and GST) dining spend within the membership term to maintain the status for another membership term, otherwise the member will be automatically enrolled for the Premium membership tier.

What will happen to my points if my membership expires?
Once the membership has expired, the accrued points will expire. Expired points will not be reinstated.

How do I redeem points?
The rate for point redemption is 100 points = SGD 1

Points can be redeemed to offset part or all of your food and beverage bill at any of the participating restaurants and bars, including wines and champagnes from Atrium, and gourmet deli items (cakes, pastries, hams and sausages) from Pacific Marketplace.

How do I qualify for the Prestige membership?
Prestige membership may be purchased at SGD 888 or accumulate a dining spend of SGD 3,888 (exclusive of service charge and GST) at participating restaurants and bars within a membership term to enjoy complimentary upgrade from Premium to Prestige membership.

Can I use my Pan Pacific Privileges card at any other Pan Pacific properties?
No, Pan Pacific Privileges card can only be used exclusive at Pan Pacific Singapore.

Where can I earn points, which are the participating outlets or facility?
The participating restaurants and bars are Atrium, Edge, Hai Tien Lo, Keyaki, Pacific Marketplace and Poolside Bar.