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Frequently asked question

What is Pan Pacific Privileges programme?

Who can join the Pan Pacific Privileges membership?

How do I enrol as a member?

Is there an enrolment fee?

How do I earn Pan Pacific Privileges points?

Can I transfer my benefits or points to a family member or friends?

Is there an expiry date to the Pan Pacific Privileges membership and points?

What will happen to my points if my membership expires?

What can I redeem with my points and how do I redeem?

How do I qualify for the Prestige membership?

Can I use my Pan Pacific Privileges card at any other Pan Pacific properties?

Where can I earn points, which are the participating outlets or facility?


What is Pan Pacific Privileges programme?
Pan Pacific Privileges is a loyalty programme designed to reward and recognise the hotel's frequent diners. Points are awarded based on dining spend and redeemable for rewards featured on the website.

Who can join the Pan Pacific Privileges membership?
The membership is open to any person aged above 21 years. Any local or overseas diner at Pan Pacific Singapore can enrol for the programme. By signing up as a member, it is deemed that express consent has been given to receive electronic communications on latest news, statement and promotions.

How do I enrol as a member?
Simply register online complete the enrolment form available in www.panpacificprivileges.com.sg.

Is there an enrolment fee?
There is no enrolment fee for Premium membership however for an instant Prestige membership fee applies.

How do I earn Pan Pacific Privileges points?
Once enrolled, an account and card will be given to the member. Subsequently every dollar of your dining spend at the participating outlets earns 10 points for Premium member and 15 points for Prestige member. Membership card must be presented prior or at the point of bill settlement in order for points to be rewarded and to redeem. Points are not earned for taxes, service charges, Pacific Dollars, redemptions, selected promotions, flower shop, any certificate, vouchers, discounts, breakfasts, tobacco, banquets (20 persons and above), 10 at Claymore (Pan Pacific Orchard), Programme and Merchant Partners, in-room dining, mini-bar, weddings and catering-related dining.

Can I transfer my benefits or points to a family member or friend?
Pan Pacific Privileges' membership cards, accounts, benefits and points are non-transferable. The benefits are exclusively tailored for the members except for the "Privileged Room Rates", the "Book a second room at 50% off" benefits and selected redeemed rewards which are transferable with authorised documentation.

Is there an expiry date of the Pan Pacific Privileges membership and points?
Premium membership and points will remain active with a minimum of three visits at any participating restaurant and bar during the programme year from 1 January to 31 December. Prestige members need to accumulate $3,888 dining spend within a programme year from January to December in order to re-qualify for the following programme year otherwise the member will be downgraded to Premium membership.

What will happen to my points if my membership expires?
Once the membership has expired, the accrued points in the account will remain valid for redemption for three months.

What can I redeem with my points and how do I redeem?
Immediate redemption is available anytime at participating restaurants and bars.

How do I qualify for the Prestige membership?
Prestige membership may be purchased at S$888 or a dining spend of S$3,888 at participating restaurants and bars within a programme year may be accumulated for an upgrade from Premium to Prestige membership.

Can I use my Pan Pacific Privileges card at any other Pan Pacific properties?
No, Pan Pacific Privileges card can only be used exclusive at Pan Pacific Singapore.

Where can I earn points, which are the participating outlets or facility?
The participating restaurants and bar are Poolside, Edge, Hai Tien Lo, Keyaki, Atrium and Pacific Marketplace.